Cancellation Policy

We understand plans change. Here's how cancellations and date changes work:

How to Cancel

Cancellation requests must be made in writing, by email or WhatsApp message, so there's a clear record of the request and its date.

Supplier Terms Vary

Your trip is built from multiple independent suppliers — hotels, drivers, activity providers — each with their own cancellation terms. Some hotel bookings may be non-refundable once confirmed; others may allow free cancellation up to a certain date. These terms will be disclosed to you clearly before you pay for anything non-refundable.

Refund Amounts

Any refund we can offer depends on what we're able to recover from our suppliers on your behalf. We will always pursue the best outcome available from suppliers, and pass on whatever is recoverable.

Non-Refundable Commitments

If any part of your itinerary is genuinely non-refundable, this will be stated clearly in your quotation before you're asked to pay for it — not discovered after the fact.

Date Changes

Requests to shift your travel dates are subject to the same supplier availability as a new booking. We'll do what we can to accommodate a change, but it isn't guaranteed until confirmed with the relevant suppliers.

Administrative Charges

If handling a cancellation or change involves an unavoidable administrative cost, this will be disclosed to you honestly and explained before being applied — never added as a surprise.

Digital Product Refunds

Because the travel guide is delivered digitally, refunds are not normally available after the file has been accessed or downloaded. We will review duplicate charges, corrupted files and genuine access problems fairly. This does not affect any rights available under applicable consumer law.

Contact

To request a cancellation or change, message us at thelocalssrilanka@gmail.com or WhatsApp +94 77 488 9275.