Written Quotation First
No payment is requested until the itinerary, services, price, and applicable booking conditions have been provided to you in writing. You'll always know exactly what you're paying for and why before any payment is requested.
Your Payment Schedule
Your personalised quotation will clearly state the required deposit, accommodation-payment requirements, cancellation conditions, and balance due date before you make any payment. Payment schedules can vary because hotels and suppliers have different booking terms — there is no single fixed schedule that applies to every trip.
Currency and Transfer Charges
Your quotation will state the currency for payment. If an international transfer or card payment involves additional charges from your bank or payment provider, these are outside our control, but we'll be upfront about which payment methods tend to involve extra fees.
Receipts
You'll receive a receipt for every payment made toward your trip.
Supplier Confirmations
Once a payment is made and a reservation is confirmed with a hotel, driver, or activity provider, we'll share that confirmation with you directly.
Approved Payment Channels
Please only use the payment channels we explicitly provide to you in your quotation or invoice. If you're ever unsure whether a payment request is genuinely from us, confirm directly via WhatsApp before paying.
Contact
Questions about a specific payment or invoice should be sent to thelocalssrilanka@gmail.com.
The Local's Sri Lanka is operated under Tides Mirissa (Pvt) Ltd, Business Registration No. PV00337745.