Scope of Services
The Local's Sri Lanka, operated under Tides Mirissa (Pvt) Ltd, arranges personalised private travel itineraries within Sri Lanka, including transport, accommodation recommendations, and activity bookings through trusted local suppliers. We act as a planning and coordination service connecting you with these suppliers — we are not the hotel, driver, or activity operator itself unless explicitly stated.
Proposal Acceptance
A quotation or itinerary proposal becomes a confirmed booking only once you accept it in writing (email or WhatsApp confirmation is sufficient) and any required deposit has been received. Verbal discussions or draft itineraries do not constitute a booking.
Supplier Availability
Itineraries are built around real, currently available hotels, drivers, and activity providers at the time of proposal. Availability can change before a deposit is paid. If a supplier becomes unavailable after your proposal is sent but before you've confirmed, we will offer a comparable alternative before proceeding.
Pricing and Currency
Quotations are provided in the currency stated on the quotation itself. Prices reflect supplier rates at the time of quoting and may be subject to change if there is a significant delay between quotation and confirmation. Any change will be communicated to you before you are asked to pay.
Client Responsibilities
You are responsible for providing accurate traveller information (names as they appear on travel documents, number of travellers, any relevant health or dietary requirements) in good time before your trip. Delays in providing this information may affect our ability to confirm certain reservations.
Passport and Visa Responsibilities
You are responsible for ensuring you hold a valid passport and any visa or entry authorisation (such as Sri Lanka's ETA) required for your trip. We are happy to point you toward the relevant official resources, but the responsibility for meeting entry requirements remains yours.
Itinerary Changes
Changes requested after confirmation (different dates, destinations, or accommodation) are subject to supplier availability and may affect the total cost. We will always confirm any price change with you before applying it.
Force Majeure
Neither party is responsible for delays or failures to perform caused by circumstances beyond reasonable control, including but not limited to natural disasters, extreme weather, government action, civil unrest, or public health emergencies. In such cases, we will work with you and our suppliers to find the most reasonable resolution available, which may include rescheduling or partial refunds where suppliers permit.
Digital Travel Guide
The Local's Sri Lanka guide is a downloadable digital product, separate from our private tour planning service. The following terms apply specifically to the guide:
- The guide is a downloadable digital product, delivered as a PDF file.
- It is licensed for the purchaser's personal use only.
- It may not be copied, resold, redistributed, or publicly uploaded to any website, forum, or file-sharing service.
- Information, prices, schedules, and availability referenced in the guide may change after publication. We recommend verifying important time-sensitive information before travelling.
- Refund requests for duplicate payments, corrupted files, or genuine access problems will be reviewed on a case-by-case basis.
- Nothing in these terms removes any rights you may have under applicable consumer protection law.
Governing Law
These terms are governed by the laws of Sri Lanka. Any disputes will be handled in accordance with Sri Lankan law.
Contact
Questions about these terms can be sent to thelocalssrilanka@gmail.com or via WhatsApp at +94 77 488 9275.
The Local's Sri Lanka is operated under Tides Mirissa (Pvt) Ltd, Business Registration No. PV00337745.